FREE US Shipping

FAQ's Up-N-Smoke

FAQS

Here is a list of the most frequently asked questions.

WHERE IS MY ORDER?

As stated below, out of stock pieces can take up to three weeks to complete and send out. We do not ship Sundays or Holidays obviously. Most orders are shipped within 72 hours. However, we ask that you allow up to 4 weeks for delivery.

HOW ARE THE PACKAGES SHIPPED?

All orders are sent out UPS with delivery confirmation in either UPS provided packing materials or plain white or brown boxes. Everything is discreet, with no indication of the products inside.

ARE THE PHOTOS THE ACTUAL PIECES FOR SALE?

Unless otherwise stated, the photos are only visual representations of the pieces being offered for sale. Each piece is unique due to the hand crafted and creative aspects of the art of glass blowing. Your glass will look similar in shape and design, but there will be some variation from piece to piece. All of my work is guaranteed to meet and exceed customer expectations.

DO ALL OF THE PIECES CHANGE COLOR?

Most of the pieces featured on my site will change color with use. Some of the solid color worked pieces will not change color.

HOW DURABLE ARE THE PIECES?

Each piece is crafted from heavy wall (also referred to as double wall) Pyrex glass tubing. The finished product is annealed to rid the glass of any stress induced during the working process. They are very resistant to impact and thermal shock. Glass is still glass however, and it will break if abused.

HOW LONG WILL MY ORDER TAKE?

Once payment is received, orders are processed and shipped out in 3 business days in most cases. Some pieces take more time than others, and may take longer if they are not in stock. Please understand that these pieces are hand made and non stocked and hot selling pieces can take up to three weeks.

WHAT IF THE GLASS BREAKS ON THE WAY TO ME?

Breakage is extremely rare, but if you are so unlucky as to receive broken merchandise we will replace it free of charge.

 

ARE THE ONLINE PRICES AVAILABLE IN STORE?

No, the prices shown online are valid for online purchases only. Shipping often brings online price to the same as in store prices.

 

ORDERING TERMS AND CONDITIONS